Help Desk
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What is NOT included in our Support Service
- Support for (d)Apps from third parties
- Fixing issues related to integrations with other third party software that are not mentioned on our product pages, as supported integrations
- General (d)App Support. We do not provide support for issues that are not closely related to our products.
- Customizations and modifications (including, but not limited to color changes, image changes etc…)
- Adding new features to our products, or extending the existing features.
In our quest to provide the best possible support, we must have some limitations to allow our support team to provide the best service. Providing assistance with customizations and modifications can take up extra time from our support agents, which can hurt their ability to respond to another customer with a valid issue, in a timely manner. And that customer can sometimes be you.